'Zest are really open to hearing our ideas. We like their ethos, it feels really aligned to our own purpose.'Head of Reward, Newcastle Building Society Read more
Challenges and aims
With an established UK benefit scheme in place, Penspen were looking for a fresher, clearer approach to their employee benefits. Utilising an older technology platform, Penspen was facing low engagement levels with its benefits scheme.
A poor user interface and complex user journey meant employees struggled to complete the full benefit selection journey and drop-off rates were higher than expected. Scheme administration was typically complex and time-consuming to complete, utilising precious resources. From high levels of employee queries to complex reporting, administrators often faced large workloads just for the basic management of their scheme. Penspen wanted to boost employee engagement and drive the success of their benefits scheme by empowering employees to control their benefits selection and understand their total reward package, making the solution as easy and efficient as possible.