We’re looking for
exceptional talent

Our mission is to champion a new era of employee engagement through technology. To make this happen, we’ve got brilliant technology, a great culture and a strong brand, but we’re always looking for amazing people to join our team.

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BENEFITS

Our benefits

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Life assurance

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Employee assistance programme

Orange line icon of a shield with a £ symbol in a shield to indicate income protection as a benefit

Income protection

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Help@hand

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Personal pension

Orange line icon of a push bike to indicate a cycle to work scheme

Cycle to work

Orange line icon of a hospital to indicate PMI as a benefit

Private medical insurance

Orange line icon of a syringe to depict vaccinations as a benefit

Flu vaccinations

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Health and well-being fund

Orange line icon of a birthday cake with three candles

Birthday day off

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Remote location working

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One day volunteering/well-being

Orange line icon of half a sun to depict Zest Benefits being available at any time

Two half-day Fridays in July and August

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Additional day off per year worked (up to five)

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Anniversary leave - Five additional days on milestones

Current vacancies

Job Title

Location:

About the job: As the Digital Marketing Manager, you will be responsible for developing and executing comprehensive digital marketing strategies to enhance brand visibility, generate leads, and drive business growth. You will oversee all aspects of digital marketing, including social media management, SEO, paid advertising, email marketing, and digital content creation. This role offers an exciting opportunity to make a significant impact in a fast-paced and innovative industry.

Reports to: Head of Marketing

Key responsibilities: 

  • Develop and implement integrated digital marketing strategies to achieve company objectives, with a focus on increasing brand awareness, driving website traffic, and generating high-quality leads.
  • Manage all aspects of social media marketing, including content creation, community management, engagement strategies, and performance analysis across various platforms (e.g LinkedIn and Instagram)
  • Lead SEO initiatives to improve organic search rankings, optimize website content, conduct keyword research, monitor SEO performance metrics, and implement best practises for optimization.
  • Plan, execute, and optimize paid advertising campaigns across multiple channels, such as Google Ads, LinkedIn Ads and Meta ads to drive targeted traffic and conversions.
  • Develop and execute email marketing campaigns, including segmentation, A/B testing, automation workflows, and performance tracking, leveraging HubSpot marketing platform.
  • Collaborate with internal teams, including Sales, Product and Content, to ensure alignment of marketing efforts with overall business objectives and messaging.
  • Utilize analytics tools to track and analyse key performance metrics, generate actionable insights, and make data-driven decision to continuously improve campaign performance and ROI.
  • Stay abreast of industry trends, emerging technologies, and best practises in digital marketing, and incorporate innovative strategies to stay ahead of the competition.

Qualifications:

  • Bachelor’s degree in Marketing; relevant certifications e.g Google Ads, HubSpot are a plus
  • Proven experience (3 years) in digital marketing roles, with a focus on social media management, SEO, paid advertising, email marketing, and HubSpot, preferably within the technology or B2B sector.
  • Strong understanding of digital marketing principles, techniques, and tools with expertise in social media platforms, SEO strategies, paid advertising platforms, email marketing and HubSpot.
  • Proficiency in analytics and data driven decision-making, with experience using tools such as Google Analytics and SEMrush.
  • Excellent communication skills, both written and verbal, with ability to create compelling digital content and effectively engage with target audiences.
  • Strategic thinker with proactive and creative approach to problem-solving, able to develop innovative solutions and adapt to changing market dynamics
  • Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.
  • Collaborative team player with strong interpersonal skills, capable to build effective working relationships with cross-functional teams and external partners.

Additional Information:

  • Competitive Salary, with comprehensive range of Flexible Benefits.
  • Normal Working Hours 37.5 per week.
  • Location: Leatherhead House, Station Road, Leatherhead, Surrey, KT22 7FG.
  • Hybrid role with Office/Home working split.

To apply please send your CV to careers@zestbenefits.com

Zest is an equal opportunities employer. If you don’t meet every single requirement, please don’t let that hold you back. Research indicates that some candidates hesitate to apply for roles unless they meet every criterion. We’re committed to fostering an inclusive workforce, so if you’re enthusiastic about this opportunity but your experience isn’t an exact match, we still encourage you to apply.

 

Location:

Job Summary

The Support Associate resolves cases created by customers looking for help to understand or troubleshoot unexpected behaviours and answers questions about the Zest application and platform.

Key responsibilities

  • Coordinate and administer queries in the Zest helpdesk system
  • Respond to customer enquiries within Service Level Agreements, communicating work estimates and any associated costs
  • Provide proactive and timely updates and effectively managing and progressing allocated tickets
  • Resolve queries from clients
  • Build effective relationships with key contacts
  • Liaise with the wider business to find resolutions and escalate appropriately
  • Feedback into the Product Team on enhancements to the Zest Products
  • Maintain awareness of and comply with all legal requirements and company policies, including those relating to information security and data protection
  • Responsibly handle, classify and manage all information, whether internal or received from external parties.

Skills and Knowledge

  • Proven customer service experience
  • A self-starter, with an aptitude for learning and a keenness to progress
  • Excellent time management skills and an ability to prioritise and multi-task
  • Attention to detail
  • Strong problem solving skills with the ability to work using your own initiative.
  • Commercial awareness
  • A good understanding of mathematical principles
  • Experience in the Benefits industry would be ideal, but is not essential
  • ITIL or other support framework qualifications are desirable, but not essential.

Zest is an equal opportunities employer. If you don’t meet every single requirement, please don’t let that hold you back. Research indicates that some candidates hesitate to apply for roles unless they meet every criterion. We’re committed to fostering an inclusive workforce, so if you’re enthusiastic about this opportunity but your experience isn’t an exact match, we still encourage you to apply.

Location:

Job Summary: Providing helpdesk and administration support on all areas of flexible benefits to a portfolio of external clients and reaching payroll and provider monthly deadlines. This role also assists in the efficient running of the internal office and administration.

Reports to: Client Services Consultant

Responsibilities:

  • Assisting Clients within a helpdesk environment
  • Responding to customer enquiries by phone and email within SLA’s
  • Successfully handling and resolving customer queries and complaints
  • Building relationships with key clients and internal employees
  • Maintain client user manuals and documents as their requirements change
  • Identify and escalate priority issues to technical support and line manager
  • Import of weekly/monthly HR files and running of data processes
  • Export/Check/Send monthly Provider and Payroll files to strict deadlines
  • Liaise with other teams as appropriate
  • Testing client sites following change requests and annual renewals/upgrades
  • Monitor the general email inbox and pass emails on to the relevant team/person where necessary
  • Gather statistics to show the number of queries coming into the helpdesk and what the most common issues are

Qualifications:

  • Communication and Presentation skills: Excellent verbal & written skills. Able to speak confidently and with authority in public. Able to manage multiple stakeholders.
  • IT Skills: Adept in using all standard MS Office systems and other Zest project management and communications tools.
  • System Configuration and Site Build: A passion for technology, our clients and their employees. Problem analysis and solution development skills. Has a logical and analytical mind-set with the ability to capture requirements, produce scheme designs, and complete system configuration & testing to deliver to project scope.
  • Team Working and Relationship Building: Strong team player, able to put the needs of the company first. Improves any team they are part of. Able to quickly build and maintains professional relationships with multiple stakeholders and command respect.
  • Drive and Energy Self-starter: Able to work under their own initiative and achieve their objectives. High levels of drive, energy, enthusiasm and integrity.
  • Values: Live and breathe the Zest Values of Distinctly Different, Reassuringly Reliable, Cheerfully Collaborative and Effortlessly Exception.

Skills and Knowledge:

  • Excellent communication skills, both written and verbal
  • A self-starter, with an aptitude for learning and keen to progress.
  • Excellent time management skills and an ability to prioritise and multi-task
  • A good understanding of mathematical principles
  • Strong Organisational skills and attention to detail
  • Aptitude to learn new tasks and client processes/schemes
  • A critical thinker, to always be looking to improve both individually and as a team.

 

To apply send your CV to julia.aaltonen@zestbenefits.com