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Super support

You know how when you have a support question for a big tech company, you can’t get hold of anyone for ages, and when you do, they’re not very helpful? Yeah, we hate that too. We pride ourselves on giving amazing service to our customers because we live and breathe benefits.

Access the Zest Support Portal

The stats…

0%

100% SLA
achieved

0%

89% of tickets are solved by 1st line support.

0%

58% of support
tickets resolved in
one reply

0%

82 NPS for UK Direct Customers
(well above the NPS industry benchmark at 41)

What they say

Zest really does bend over backwards to do what they can when we need them to. The relationship we have with Zest is brilliant!
Reward Manager
Travis Perkins

Get even more value from your benefits platform

HR teams are busy and don’t always have the capacity to deal with the day-to-day tasks surrounding employee benefits. That’s why we’ve created these optional services designed to increase engagement of your platform and reduce your workload.

Zest Employee Helpdesk

Every customer has access to our helpful support team to answer any technical questions about their benefits platform. But what about your employees? What if they have a burning question about how to use the benefits system?

With our Employee Helpdesk service, we give every employee access to step-by-step guides and videos, all available within their benefits portal, to help them answer common questions they may have. It saves them any frustration, increases benefits uptake, and means HR and benefits teams have to deal with fewer queries.

Artist's illustration of what a screenshot within Zest Benefits looks like when analysing employee benefits uptake in an organisation

Zest Managed Service

HR teams need to focus on activities that will make the greatest difference to their people and their organisation. With Zest Managed Service, we can take on your employee benefits admin.

Whether it’s managing employee information, data imports, salary changes, or running payroll and benefits provider reports, our team are there to keep your benefits scheme running smoothly without you having to do everything.

Ready to find out how we can Zestify your business?