A desk with printouts of charts and a laptop on it

Case Study

CDW

Leading multi-brand provider of information technology solutions
A fortune 500 company and member of the S&P 500 Index
Founded in 1984 with approximately 14,900 coworkers

Introduction

Founded in 1984, CDW are a leading multi-brand provider of IT solutions to business, government, education and healthcare customers in the US, the UK and Canada.

We spoke to Jenny Machin, Payroll and Benefits Manager at CDW, to find out more about their experience of Zest.

CDW were looking for a benefits provider and platform which could help bring their offering into the 21^st century. Previously benefits had been recorded on spreadsheets, making it harder for employees to access and select their choices.

Owing to Zest’s relationship with Johnson Fleming, CDW partnered with us and after six months of onboarding, they finally had a fresh platform that could be utilised by their 1,700 workers.

What they say

"Having not had a platform before, the renewal process was made very easy. The positive attitude of the Co-workers was really rewarding. There wasn’t one comment that wasn’t extremely positive.

"It will save many hours of time having payslips available online and having the ability to access from your phone or tablet access from phone and iPad."

Jenny Machin /
Payroll & Benefits Manager

Launch

Agreeing that Zest’s innovative technology has helped engage CDW’s employee’s, Payroll and Benefits Manager Jenny Machin admitted that the launch of their new benefits platform was very successful. It has helped increase the take up in benefits like Private Medical Insurance and Dental Insurance and engaged employees to log in and make selections.

And would Jenny and CWD recommend using Zest for your benefit needs?

‘Yes, Zest are very customer focused and proactive.’

Related case studies

"The reason for our choice was mainly down to the user experience – Zest is more modern and user friendly"

HR Benefits Partner, ATG

“Our employees love the new portal, it’s got a fresh new look and is so simple and intuitive to use.”

Director of HR, Penspen

The net result has been that we have more than doubled our engagement on employee benefits from 40% in 2018 to 81% in 2019, furthermore, the internal recognition the team has received for delivering a great piece of work – on time and budget – has been tremendous. The project has even been picked out and praised by the CEO for the hugely positive impact it has had on the business.

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